Frequently Asked Questions

Shipping FAQS

How long does delivery take?

Australian orders will be sent via Australia Post. Currently, standard shipping is 4-7 business days, and Express is 2-3 business days.

For international customers, we offer Australia Post Standard International service (10-15 business days).

Do you ship internationally?

Yes, we currently offer Australia Post Standard International service (10-15 business days). These are sent from our Australian Office and can be shipped to a residential or commercial postal address only - we are unable to ship to a PO BOX. The Australia Post Standard service cannot be updated once the order has been shipped, and any changes or updates once the order has been shipped are not possible.

All shipments will require a signature upon delivery to ensure safe delivery of your items. Custom fees as well as any taxes that are associated with the purchase, are the customer's responsibility.

Where is my item?

We are unable to take responsibility for any lost parcels once they have left our warehouse. However, we will do our best to assist you in the tracking of items where necessary. Please contact our customer care team at info@signedandsealed for assistance. Shipping costs are non-refundable.

Customs Policy

Please be aware that all countries have different laws regarding the importation of certain products and taxes etc., and our orders designated for shipment to countries outside of Australia may be subject to import fees of which we have no control over and are unable to provide estimates of, as they differ widely from country to country. We cannot take any responsibility for the payment of import fees, taxes or other associated import costs to any country, as these costs are the responsibility of the recipient - where you have concerns regarding this, as your purchase amount is over the countries declared threshold, we recommend you contact your local Customs office for current charges before placing your order or visiting a duty calculation website such as https://www.simplyduty.com

Returns FAQS

What is your return policy?

WE OFFER RETURNS ON ALL FULL PRICED ITEMS FOR STORE CREDIT.  

Your item(s) must meet the below requirements in order to be approved for store credit.

  • Item(s) must be returned within 14 days of receiving your order.
  • Undergarments must be worn when trying on items.
  • Item(s) must be returned in its original packaging, unworn, unwashed and must have the hygiene seal intact.

We do not offer free returns. All return shipping costs must be covered by the customer.

Please note, sale items are not eligible for returns. This includes any order with a discount applied. If you are unsure of sizing, please email info@signedandsealed.com for assistance.

Returning an Item

To return your item please email info@signedandsealed.com.au.

We highly recommend shipping your parcel back via trackable mail as we are not liable for returns lost in transit.

Faulty / Missing Item

Please email info@signedandsealed.com.au with your order number and photo of your order within 14 days of receiving your item. If your item is deemed faulty, we will send out a replacement. Refunds will only be issued if the item is unable to be replaced.

Can I change my order once it's placed?

We are unable to make changes to your order once it is placed. If you need to update your address, we recommend contacting the courier directly.

Other FAQS

Do you have Afterpay?

Yes, Afterpay is available for all Australian & New Zealand customers!

What currency am I being charged in?

As we are an Australian store. All pricing will be charged in AUD.

Do the products run true to size?

We recommend referring to our size chart page to help you achieve the best fit. Feel free to email us info@signedandsealed.com.au if you are still unsure.

When will you be restocking?

The best way to find out about any Signed + Sealed updates is to join our mailing list, S+S Postcards. Our members are the first to find out about all updates. You can sign up to this list from our pop up or the sign up form at the bottom of all of our website pages.

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